INBOUND & OUTBOUND CALL CENTRE SERVICE

Call Centers provides customer service support 24x7. We also dispatch service and technical support personnel according to escalation protocol. Through our technological innovation, end to end Cisco set up and customized solutions, we offer a superior level of service and provide databases that can be maintained and accessed locally or across the web.

INBOUND CALL CENTRE SERVICE

BUKEND specializes in a range of inbound call center services, live chat technology and service, and BPO solutions. Our services have proven to be effective in easing communication, increasing revenue, reducing operational costs and ensuring better customer relationships.

We believe effective Customer Service Outsourcing starts with properly understanding the problem. It’s about knowing who’s calling and why. Effective Customer Service Outsourcing uses every ounce of information from each conversation to help solve, predict and plan for future interactions.

OUTBOUND CALL CENTRE SERVICES

Bukend specializes in outbound call center services and offers a wide-array of call center and BPO solutions to help you increase revenue, reduce costs, increase operational efficiencies, and better delight your customers.

NON-VOICE PROCESS

In the Business Process Outsourcing or BPO industry, non-voice processes actually entail activities like email marketing, making reports, processing of papers as well as several other activities where the agents are not required to speak to clients / customers.

At Bukend BPO Services we train our representatives for the non-voice processes by nurturing their other skills apart from the speech skills. Our agents are experts at written communication and we focus on being understood by your customers through chat and email. Transaction processing, email support and chat support are provided by highly efficient agents of Bukend.

Bukend's agents know how to get an idea clear to the customers and resolve all customer issues through an email message or a chat message. Our non-voice processes are as cost effective and efficient as our voice processes; we have designed our services to meet your deadlines.

Our Mission

We understand your need for professional services for the accomplishment of your business projects; therefore, it is for the quality services offered by our company that our customers have confidence in us for a highly business-oriented approach and deliverance of the services with faster turnaround time.
As per the ethics of our company we know that confidentiality is the key to trust and thereby, it has always been our top priority to maintain the consistent accuracy and data-privacy of our client companies.